Frequently Asked Questions
Results are released 48 hours after the completed test is received at the lab. Our team works 7 days a week and will send the certificate and results via email as soon as they are received. We would recommend ordering your test so it is returned to the lab with sufficient time to process the results, and receive the certificate via email
Please check directly with your airline for the correct timeframe. Once the airline has confirmed this, the test needs to be returned to the lab at the earliest date that can be stated on the results. The results come back in PDF format, and results take 48 hours on average. Results will be sent via email.
Results are sent via email with a PDF of the results from the UKAS accredited lab. These will include the patient name, date of test, DOB and results from the test taken.
For an additional £20, we can provide a certificate signed by our medical team. This will state the date the test was done, the date the results were processed and the result of the test.
We offer two delivery options for the PCR test.
PCR test with Royal Mail with PDF lab results (arriving next day, if ordered before 3pm) £129. You will need to return via next day tracked mail.
PCR test with Courier with PDF lab results (within M25 next day), if ordered before 6pm £158.
Our laboratory assures us that you will receive your results within 48 hours. If you have not received your results close to that time then we encourage you to email our team on firstname.lastname@example.org Please ensure you leave enough time from when you post your results to leave enough time to receive your results.
Please note that results will be delayed if you do not follow the instructions that are supplied with the test, such as not taking a valid sample or not providing correct information.
Yes, our results are UKAS verified and are accepted all over the globe.
We have included a pre-paid return envelope to send the test back to our diagnostic partner.
If returning your sample by post, please make sure the postal tracking label has been affixed to the front of the return envelope and that you have taken note of your postal tracking number.
Please note that your sample can only be posted in a Royal Mail priority post box in the UK.
Please do not use any other Royal Mail post box as your sample may not reach the laboratory in time to process.
We would mostly use Royal Mail 24 hour tracked delivery to send kits to you and for sending kits to the laboratory.
We have an accout with DHL and UPS and are happy to make alternative arrangements for you if you would require. Please contact us to discuss this.
Results are sent via email as PDF. These will include the patient name, date of test, DOB and results from the test taken.
For an additional £40, we can provide a COVID Fit to Travel Certificate signed by our medical team.
Please check our Fit To Travel Certificate page.
This certificate is currently FREE with Option A3 and Option A5 and is subject to change without notice.
Please refer to our Order page.